Shipping policy

Last updated: September 8, 2026

Delivery areas

We deliver to the destinations offered at the time of checkout on https://boutique-toy-story.fr. If a destination cannot be selected when ordering, we cannot ship the order there.

Delivery times

The advertised delivery time is usually 7 to 14 days from the confirmation of the order, unless a different period is clearly indicated on the product sheet or at the time of payment. The deadline applicable to your order is the one communicated before its validation.

These deadlines may be affected by a public holiday, a period of high activity or an external event. If a delay occurs, we will inform you as soon as possible. Your legal rights in the event of delay or failure to deliver remain applicable.

Shipping costs

Any delivery costs are calculated according to the destination and the content of the order. Their amount is displayed before the validation and payment of the order.

Tracking and separate deliveries

When tracking is available, the corresponding information is sent to the email address used when ordering. An order can exceptionally be shipped in several packages, without additional delivery costs not accepted in advance.

Shipping address

The customer must verify the accuracy and completeness of his address before confirming the order. To request a correction, contact immediately support@boutique-toy-story.fr. A change can no longer be guaranteed after the package has been prepared or shipped.

Package lost, damaged or marked as delivered

We remain responsible for the proper execution of the delivery until the physical possession of the product is taken by the customer or by a third party designated by him, other than the carrier offered by the store. If you have any problems, please contact support@boutique-toy-story.fr with your order number so that we can open a check and offer you the legally applicable solution.

Contact

Toy Story Store
59, rue de Ponthieu, Suite 326, 75008 Paris, France
support@boutique-toy-story.fr