Refund policy

Last updated: September 8, 2026

Right of withdrawal

In accordance with French law applicable to distance selling, you have a period of 14 calendar days from receipt of your order to inform us of your decision to withdraw, without having to justify any reason.

To exercise this right, send us a clear statement or the form at the bottom of this page before the deadline expires to support@boutique-toy-story.fr. Enter your order number and the products you want to use.

Product Returns

After informing us of your withdrawal, you must return the products within 14 days at the latest to the following address:

Toy Story Store
59, rue de Ponthieu, Suite 326, 75008 Paris, France

Direct return costs are the responsibility of the customer. We recommend tracked shipping and suitable packaging. Products must be returned complete, with their accessories and, if possible, in their original packaging. You can only be held liable in the event of depreciation resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product.

Refund

We will refund the sums paid, including the original standard delivery charges, within 14 days of the date on which we are notified of your withdrawal. We may defer the refund until the products are collected or until proof of shipment is received, whichever comes first.

The refund is made with the same means of payment as that used for the order, unless expressly agreed otherwise and at no additional cost.

Exceptions to the right of withdrawal

The right of withdrawal does not apply, where provided for by law, in particular to products made to your specifications or clearly personalised, products that are likely to deteriorate quickly, unsealed products that cannot be returned for reasons of hygiene or health protection, as well as digital content supplied without a physical medium when their execution has begun with your express prior consent and your waiver of the right of withdrawal.

Damaged, defective, or non-compliant product

If a product is damaged, defective or different from the one ordered, contact us as soon as possible at support@boutique-toy-story.fr with your order number and, if possible, photographs. In this case, you are not responsible for the necessary return costs and your rights under the statutory warranties remain fully applicable.

Exchanges

To get another item quickly, return the product as above and place a new order. This does not limit your legal rights in the event of a defective or non-compliant product.